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New Contributor
Posts: 1
Registered: ‎03-25-2020

PIXMA MG5420

I continue to receive an error message when I try to register/setup my PIXMA MG5420 to Google cloud.  The error message reads "cannot connect to server.  Please wait awhile and try again later."  I have reconnected to wifi, turned off, and unplugged numerous times without any success.  Continue to get error message.  Please help/advise.

Product Expert
Posts: 3,253
Registered: ‎10-16-2012

Re: PIXMA MG5420

Hello.

 

The necessary ports that are used for the Google Cloud Print service may be blocked on your network.  Visit the following link for details about which ports are used:

 

Configure Port Connections Needed for Google Cloud Print

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