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Posts: 1
Registered: ‎01-22-2021

PIXMA MG5420 will not scan SOLVED

[ Edited ]

Hello!

 

I wanted to know if anyone knew what I could do to fix my scanner. 

Somethings I have already tried:

- I re-installed the drivers

- Reset all settings on printer

- Tried printing things (No issues with printing)

 

After hitting either the Black or Color version of scanning, the printer says "Processing... Please wait momentarily." The goes back to the scan screen. I hear no noises.

 

All help is appriciated!

 

UPDATE:
I got it! To fix this issue, I just restarted my PC! I also turned off the printer before the restart and back on after my pc was done turning on. Not sure why it works but it did for me.

 

Sidenote: My printer is connected to my PC via USB and no wireless. Thought this may be important for others with the same issue.

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