06-02-2014 06:06 PM
For some reason, the scanner will not work. Initially when I click on Autoscan on the PC menu the message reads that the scanner is warming up. Then I get an Error Message: Internal Error Occurred Scanner Driver Will be Closed. I don' t know what I'm doing wrong all of a sudden. There is only one computer in the network, mine, and I'm trying to scan from the 5420 via a USB cable into my HP laptop (Windows 8.1 64 bit).
Copying and printing work fine. Where do I even start?
06-05-2014 08:35 AM
The IJ Network Scanner Selector EX application will need to be running in order for you to scan wirelessly. If the IJ Network Scanner Selector EX is running, its icon appears in the notification area of the taskbar as shown below:
If the icon is not displayed in the notification area of the taskbar, please click IJ Network Scanner Selector EX on the Start screen. If IJ Network Scanner Selector EX is not displayed on the Start screen, select the Search charm, then search for "IJ Network Scanner Selector EX".
In the notification area of the taskbar, right-click the IJ Network Scanner Selector EX icon and select Settings....
Select your scanner or printer from Scanners, then click the OK button.
Hope this helps!
This didn't answer your question or issue? Find more help at Contact Us.
08-26-2016 08:35 PM
I have a Canon MX472 and I have had problem after problem with this machine. It will not scan 3 out of 4 times that I try. It gives me error code 3,202,19 and I can't figure out what to do. If I had any more money I would go back to HP products where I have faired a lot better. (Less problems and I get help quicker) thelighthousegu
08-26-2016 11:31 PM
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
10-24-2016 02:29 AM
04-10-2017 01:35 PM
I never could figure out how to fix this issue with my windows 10 laptop running Chrome. However, during one of my many redownloads of the drivers I decided to try my phone. I downloaded the free app on my Android and had my scan complete before the download had barely gotten started on my computer.
10-04-2017 04:49 PM
pixma mx922. windows 10.network.After 6 months perfect function, scanner stopped working today, both directly and from desktop.Printer still works. Error message" Scangear internal error Code 3,302,19",
I found and clicked IJ Network scanner selector EX but no improvement.
btw where on the page is "contact us"?