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New Contributor
Posts: 1
Registered: ‎11-17-2015

PIXMA MG5420 Scanner not working

I have MacBook Air running 10.11.1. I downloaded new driver files: msd_mac_mg5400-19_0_0b-ea11(1).dmg; mcpd-mac-mg5400-11_7_1_0-ea27_2(1) and misd-mac-ijscanner3-4_0_0-ea19_2(1) -- all supposedly for El Capitan. I can print and copy fine, but the scanner does not work. I get the "Processing... Please wait momentarily" message on printer display, but th4 scanner never starts. Any help/recommendations would be appreciated

Product Expert
Posts: 2,916
Registered: ‎10-16-2012

Re: PIXMA MG5420 Scanner not working

Hello.

 

Please perform the following to register your scanner to work wirelessly on the Mac:

 

1. Open the Application folder.

2. Open Canon Utilities.

3. Open the IJ Scan Utility.

4. Under Product name, choose the Network version of the printer.

 

Once complete, attempt to scan from the IJ Scan Utility using the Photo or Document buttons in the program.  Then try scanning from the operator panel of the printer.  

 

If you continue to have difficulties, find more help at Contact Us.

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New Contributor
Posts: 2
Registered: ‎09-05-2016

Re: PIXMA MG5420 Scanner not working

This did not help. 

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