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New Contributor
Posts: 4
Registered: ‎11-28-2013

PIXMA MG5320 scanner not working

My PIXMA MG5320 printer and scanner has worked fine for well over a year.  Suddenly, my scanner takes a very long time to heat up before actually beginning the scanning.  This happens with each page scanned.   Then, when scanning a multi-page document, such as a 5-page document, the scanner suddenly scans only about one half of the page (one half  page vertically) on perhaps 2 of the 5  pages.  Very strange.  Seems like it could be hardware.   Can you help?

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Product Expert
Posts: 3,122
Registered: ‎10-16-2012

Re: PIXMA MG5320 scanner not working

Hello.

 

In order to narrow down the cause of the issue, please try performing a copy directly from the printer itself.  Does this issue also occur with copies?  Also, is the exact same area scanned with each document?  Or does the cut off occur in a different area depending on the document?

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New Contributor
Posts: 4
Registered: ‎11-28-2013

Re: PIXMA MG5320 scanner not working

Problem fixed using instructions from Thomas.  Was a problem fixed by a configuration change under MSCONFIG.

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New Contributor
Posts: 1
Registered: ‎01-04-2020

Re: PIXMA MG5320 scanner not working

can t get my scanner to work

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