Printer/Multifunction Support

[GTallTx]

My PIXMA MG5320 printer and scanner has worked fine for well over a year.  Suddenly, my scanner takes a very long time to heat up before actually beginning the scanning.  This happens with each page scanned.   Then, when scanning a multi-page document, such as a 5-page document, the scanner suddenly scans only about one half of the page (one half  page vertically) on perhaps 2 of the 5  pages.  Very strange.  Seems like it could be hardware.   Can you help?

[Michael]

Hello.

In order to narrow down the cause of the issue, please try performing a copy directly from the printer itself.  Does this issue also occur with copies?  Also, is the exact same area scanned with each document?  Or does the cut off occur in a different area depending on the document?

[GTallTx]

Problem fixed using instructions from Thomas.  Was a problem fixed by a configuration change under MSCONFIG.

[Ed4]

can t get my scanner to work