PIXMA MG5220. While changing ink got error code C000. Tried turning off and on. Still not working.

[suzettep]

I was changing the ink when I got an error code C000. It said to turn the printer off, then on, and if it still didn't work read the manual. The manual does not refernce this error code. Any ideas?

Thanks in advance.

[Michael · Accepted solution]

Hello.

This issue may occur when there is a loose object stuck inside the printer or if one of the ink tanks was not seated properly.  Please try the following:

1.  With the cover of the printer open, unplug the power from the back of the printer or the wall.

2.  Look for any loose objects or packing material in the printer, clear if necessary.

3.  Try gently moving the ink tank holder as close to you as possible.  Try pushing the closest ink tank down.  Once clicked into place, try moving the ink tank holder closer, repeat as needed. 

If you meet resistance, do not attempt to move the ink tank holder any further.

If the error persists, find more help at Contact Us.