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New Contributor
Posts: 2
Registered: ‎03-01-2020

PIXMA MG3620 Windows 10 won't set up properly

Have tried to set this printer up numerous times by different methods with no luck. It prints but takes a long time to print.

If I go into troubleshooting it doesn't find any problems. The Windows printer test page says it was correctly installed.

If I go into the IJ utility under status it says not found and certain settings can't be used. Spent many hours but no success.

Please help.

Product Expert
Posts: 3,877
Registered: ‎07-28-2014

Re: PIXMA MG3620 Windows 10 won't set up properly

Hi JIMDI,

 

Are you using your PIXMA MG3620 wirelessly?   or with a USB cable?

 

When you mentioned the IJ Utility, are you referring to the IJ Scan Utility?

 

What is the exact error message that you get when attempting to use that utility?

 

 

 

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New Contributor
Posts: 2
Registered: ‎03-01-2020

Re: PIXMA MG3620 Windows 10 won't set up properly


@Patrick wrote:

Hi JIMDI,

 

Are you using your PIXMA MG3620 wirelessly?   or with a USB cable?

 

When you mentioned the IJ Utility, are you referring to the IJ Scan Utility?

 

What is the exact error message that you get when attempting to use that utility?

I printing wirelessly. No cable

I was trying to use the IJ printer utility . Is that only for Macs? If so maybe that is why it isn't working properly.

I am not presently at the location for the printer so don't feel I can proceed at this point.      I do have the Windows Printer Test Page and the Network Configuration page with me and it says it is using a Type 3 User mode driver 2.90.2.10. Is this the correct driver? At one point during the setup it said it couldn't load the MP drivers.

 

 


 

Reputable Contributor
Posts: 858
Registered: ‎11-13-2019

Re: PIXMA MG3620 Windows 10 won't set up properly

Hi JIMDI.


The IJ Printer Utility is installed automatically by Windows, through the Windows 10 App store, when it detects a Canon inkjet printer on the network or connected by USB.

 

Patrick was referring to the "IJ Scan Utility," which comes bundled with the drivers developed by Canon.  If the IJ Scan Utility is not present, then you may find the Canon-produced drivers on the MG3620 Drivers & Downloads page.  The minimum necessary installation is the MG3600 series MP Drivers.

 

If the drivers do not install correctly, then your computer may be in S Mode.  Refer to Microsoft's support for Windows for more information on S Mode.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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