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New Contributor
Posts: 2
Registered: ‎11-24-2017


24093581_1754992571199567_1674414309_o.jpgI thought that maybe changing colored cartridge might solve my problem BUT it was useless. still, I got the same problem, magenta prints red and the cyan has lines on it and fading color. The yellow and black inks are fine. Help me Guys!! 

Product Expert
Posts: 402
Registered: ‎02-28-2017


Hi fujoshipark 


If the test page does not match the example attached to this email, print head cleanings should be performed.  To do this, please follow these steps:

 1.  Hold down the STOP button until the Alarm lamp flashes orange twice, then release it immediately.

 2.  The machine starts cleaning the print head.  The cleaning will be complete when the ON lamp lights green after flashing.

Do not perform any other operations until the machine completes the cleaning of the print head. This takes about 1 to 2 minutes.

After performing a few cleanings, please print another test page.

Does the Test Page print correctly?


If you continue to have difficulties, please contact our support group using the following link:

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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