Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 1
Registered: ‎02-11-2018

PIXMA MG2400 Won't print

I have just upgraded from and old 240 to a MG2400, plugged in to all the same spots loaded up the install disc but it won't print a thing

Changed the USB connector, re-loaded the software,changed to different USB spots....nothing, when you disconnect the USB cable the printer recognizes it has been disconnected

all the test prints end up in a failed list , windows diagnostic tells me its something to do with USB 3 & USB 2 compatibility or lack of ...is this true??

 

 

 

 

 

Product Expert
Posts: 2,726
Registered: ‎10-16-2012

Re: PIXMA MG2400 Won't print

Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement