Canon Community

Grama_Sue6 · ‎07-06-2019

I have a Pixma MG 5420 printer. It is 5 years old. I have used it on my Mac desktop(2009) since I purchased it. Printer and computer have been compatible until yesterday. Now suddenly my printer is offline. I tried several things but ended up reseting my printer, which of course deleted the printer from my computer. When I tried to reinstall the printer drivers I get a message that my OS is not supported and the drivers will not install. What the world is going on?

shadowsports · ‎07-08-2019

@Grama_Sue6 wrote:
Rick,
Just want to say THANK YOU for the help. I had gone online to the Canon website and tried to download the drivers, but obviously I was not in the right spot. I did just what you said and now my printer is back up and running!!!
Again, Thank you kindly!
Grama_Sue6

Glad it worked out.

~Rick
Bay Area - CA

~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

View solution in original post

shadowsports · ‎07-07-2019

@Grama_Sue6 wrote:
I have a Pixma MG 5420 printer. It is 5 years old. .... What the world is going on?

Visit this page

Select your version of OSX from the download's dropdown. Download the compatible drivers for your MAC OS.

A word of advice. I suggest you remove the printer from System Preferences > Printer and Scanners and uninstall any previous Canon Drivers before installing new drivers for your printer.

~Rick
Bay Area - CA

~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

Grama_Sue6 · ‎07-07-2019

Rick,

Just want to say THANK YOU for the help. I had gone online to the Canon website and tried to download the drivers, but obviously I was not in the right spot. I did just what you said and now my printer is back up and running!!!

Again, Thank you kindly!

Grama_Sue6

shadowsports · ‎07-08-2019

@Grama_Sue6 wrote:
Rick,
Just want to say THANK YOU for the help. I had gone online to the Canon website and tried to download the drivers, but obviously I was not in the right spot. I did just what you said and now my printer is back up and running!!!
Again, Thank you kindly!
Grama_Sue6

Glad it worked out.

~Rick
Bay Area - CA

~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

Grama_Sue6 · ‎07-07-2019

Rick,

Just want to say THANK YOU for the help. I had gone online to the Canon website and tried to download the drivers, but obviously I was not in the right spot. I did just what you said and now my printer is back up and running!!!

Again, Thank you kindly!

Grama_Sue6

mari1 · ‎10-05-2020

I know it's a long time since your post, but I'm having the same problem. I just bought a pixma TS6320 on craigslist. I have a macbook pro 2014 with OSX Yosemite 10.10 and when I try to download the driver I get the error message that my operating system is not supported. I was able to connect the printer to my computer wirelessly and on system preferences. Do I need to download the printer driver for it to work? And if so how do I make that happen?

Thanks so much in advance for any help you can give me.

Canon Community

OS not supported...