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No scanner in quick menu

cathid
Contributor

How do I fix this issue? I have an mx512 and need to scan from my computer. 

8 REPLIES 8

jrhoffman75
Legend
Legend

Have you installed all the correct Canon printer drivers? 

 

Do you have the Canon IJ Scan Utility installed?

 

Annotation 2019-06-18 112634.jpg

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Yes, I installed all the software and the scan utility. I can use the scanner, but not through the quick menu

jrhoffman75
Legend
Legend
It shows up in my Quick Menu. I didn’t do anything special, and also don’t use QM.

Is it the latest version of QM?
John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Yes it is

jrhoffman75
Legend
Legend
If its important to have it in QM you can give Canon a call at 1-800-OK-CANON.
John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

I have called them 20 times. I have an account with my phone number in it and it says they can't find my account and then hang up. I'm exhausted trying to get them!

Hi catid,

 

What version of Windows or Macintosh is installed on your computer?

 

We look forward to your reply.

Thanks for the help. I have found a solution. I got rid of that printer and bought a new one that does not use the quick menu. Still a canon but a bigger better one for my office. 

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