Canon Community Canon Community
 


Reply
New Contributor
Posts: 2
Registered: ‎08-28-2014

No power all of a sudden, will not turn on

 
Moderator
Posts: 1,945
Registered: ‎07-08-2013

Re: No power all of a sudden, will not turn on

Hi, tturner!

So that the Community can help you better, we will need to know exactly which printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

New Contributor
Posts: 2
Registered: ‎08-28-2014

Re: No power all of a sudden, will not turn on

It is a PIXMA, MX892, had it about a year.

Product Expert
Posts: 3,503
Registered: ‎07-28-2014

Re: No power all of a sudden, will not turn on

Hi tturner,

 

Please follow these steps to resolve this issue:

 1.  Please confirm other devices plugged into the electrical outlet power on.  At this time, please do not disconnect the printer at the electrical outlet.  If there is an empty electrical slot, plug in a lamp to make sure the outlet is working.

 2.  Disconnect the power cord completely at the back of the printer.

 3.  Please push the power cord back into the receptacle ensuring that the cord is pushed in as far as it will go.

 4.  Pull the cord and see if it easily slips out from the connector or if it seems secure.

 5.  If the machine does not power on automatically, press the ON/OFF button.

 6.  If the machine does not power on after the power cord was pushed in all the way at the back of the printer and the ON/OFF button was pressed, please unplug the power cord from the machine and leave it unplugged for no less than 20 minutes.

 7.  Please then reconnect the power cord, ensuring that the cord is pushed in as far as it will go.

 8.  Press the ON/OFF button.  

If your PIXMA MX892 does not power on, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement