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New Contributor
Posts: 2
Registered: ‎09-26-2018
Accepted Solution

No option to change head alignment values during manual head alignment procedure (MG7720)

I'm trying to complete the manual print head alignment procedure on my MG7720 printer, but I am not seeing the option to change the head alignment values.

 

What I see is:

MAINTENANCE > MANUAL HEAD ALIGNMENT > "Load 3 sheets of paper" > Prints out pattern >

"Did the page print correctly?" > No > Returns to "Load 3 sheets of paper"

 

I just updated the firmware, but that didn't change anything. 

 

New Contributor
Posts: 2
Registered: ‎09-26-2018

Re: No option to change head alignment values during manual head alignment procedure (MG7720)

Okay, I'm a dope! Turns out that I wasn't being shown the option to change the head alignment values is that I was choosing 'No" at the 'Did the page print correctly' prompt, rather than 'Yes.'

 

Hopefully this will help another dope out there!

New Contributor
Posts: 4
Registered: ‎08-29-2020

Re: No option to change head alignment values during manual head alignment procedure (MG7720)

thank you soooo much! I've wasted countless hours dealing with this, and that's all I had to do to! If it didn't print correctly why would I click yes? Jeez

 

Thanks again, you saved me a bundle I was ready to admit defeat, return print head, and buy a whole new printer

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