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Posts: 3
Registered: ‎07-09-2019

New printer reports a paper jam

I recently purchased a new Pixma MG2522 printer. After working for three months it reported onscreen that their was a paper jam. After checking for a jammed piece of paper none was found at both the paper feed slot and the paper output slot. I tried the reset procedure of pressing the color start button. The printer made alot of noise. When the noise stopped still no paper appeared inside. Next I tried a one page print hoping that this would  eject something causing a possible jam. A few seconds after sending the print command the printer started shaking violently and making a horrendous noise. It was so loud it sounded like it was trying to demolish itself. After a few seconds of attempted suicide the printer some how found a way to spit out two pieces of paper consecutively from the feeder slot, not the front out slot. Lastly no jammed paper appeared at either slot and the ink cartridge sled was found to be moving from one side to the other normally. What the heck is going on? Tnx  

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