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New Contributor
Posts: 2
Registered: ‎01-14-2020

New printer. Need help

How do I start printing on Pixma printer? It keeps saying no paper in cassette.I just installed printer.What am I not doing right?

Posts: 1,673
Registered: ‎07-08-2013

Re: New printer. Need help

Hi, nlathy!

So that the Community can help you better, we need to know exactly which Canon PIXMA printer model you're using, along with operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

New Contributor
Posts: 2
Registered: ‎01-14-2020

Re: New printer. Need help

Pixma TS9120 using Windows

Product Expert
Posts: 2,406
Registered: ‎07-28-2014

Re: New printer. Need help

Hi nlathy,


Please follow the steps provided in the link below to load paper in the cassette of your PIXMA TS9120:


When you push the cassette back in, please make sure that Letter and Plain Paper are selected on the Register Paper screen.




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