01-14-2020 02:42 PM
So that the Community can help you better, we need to know exactly which Canon PIXMA printer model you're using, along with operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
01-15-2020 02:56 PM
Please follow the steps provided in the link below to load paper in the cassette of your PIXMA TS9120:
When you push the cassette back in, please make sure that Letter and Plain Paper are selected on the Register Paper screen.