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New Contributor
Posts: 1
Registered: ‎03-09-2014

New MX922 won't set up due to error messages

I cannot set up my brand new MX922 due to error messages 6000 and 6001 which will not resolve with instructions by printer and online manual. I unplugged and turned back on without success. Any suggestions?

Occasional Contributor
Posts: 9
Registered: ‎01-06-2014

Re: New MX922 won't set up due to error messages

[ Edited ]
I dumped this printer, so don't have it or docs. So what is the error saying? I had issues with it dropping off wireless network and would not wake until it was totally unplugged and restarted. if this is what you mean, take it back and get your money back. They won't do anything but send you a 'reconditioned' printer. I think it is firmware issues. Computer sends a network packet that is supposed to wake it up, but it doesn't wake.
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Reputable Contributor
Posts: 593
Registered: ‎11-20-2012

Re: New MX922 won't set up due to error messages

Hi Katz2!

 

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you have and if you are setting the printer up with a wireless or wired connection. That way, community will be able to assist you with suggestions appropriate for your product.

 

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

New Contributor
Posts: 3
Registered: ‎10-18-2014

Re: New MX922 won't set up due to error messages

Katz2! a 6000 0r a 6001 error is happening right out of the box. I purchased a mx922 today and it will not setup because of this error message. I have not installed paper, software nothing just turned it on as instructed and bingo 6000 error

New Contributor
Posts: 3
Registered: ‎10-18-2014

Re: New MX922 won't set up due to error messages

Christa,,,, a 6000 0r a 6001 error is happening right out of the box. I purchased a mx922 today and it will not setup because of this error message. I have not installed paper, software nothing just turned it on as instructed and bingo 6000 error

Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: New MX922 won't set up due to error messages

Hi Katz2 and roy6959,

 

If turning off the printer, unplugging the power cord from the back and leaving it out for at least 5 minutes, then plugging it back in and turning it back on do not resolve the error, the printer will require servicing; please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

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