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New Contributor
Posts: 3
Registered: ‎01-02-2016

NEED help with error code 6A81.

Can anyone explain what error code 6A81 on Canon Pixma MG5220 indicates. Tried all of the troubleshooting steps but nothing has worked. Unplugged it for 10 minutes and restarted but did not help. Help would be greatly appreciated.

Product Expert
Posts: 2,912
Registered: ‎10-16-2012

Re: NEED help with error code 6A81.

Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 3
Registered: ‎01-02-2016

Re: NEED help with error code 6A81.

Seeking additional help with error codes 6a81

New Contributor
Posts: 3
Registered: ‎01-02-2016

Re: NEED help with error code 6A81.

I see no "contact us" link
New Contributor
Posts: 1
Registered: ‎08-19-2018

Re: NEED help with error code 6A81.

I took all of the suggested steps and found no paper clog or fragment of paper clog. Unplugged unit, opened door and lifted top to access carriage and manually moved carriage fully left. Using mini-mag flashlight I used isopropyl alcohol on cotton swabs to clean ink residue from purge area and wipers and also pushed down on sponges to make sure they were not obstructing carriage movement. Removed a significant amount of residue. Plugged power cord back in and problem was resolved.

New Contributor
Posts: 1
Registered: ‎03-08-2019

Re: NEED help with error code 6A81.

I also have a 6A81 error on my MG5220.  Upon inspection I couldn't find any foriegn debris, but I did find a little plastic armature that is popped up preventing the ink carriage from going all the way to the right side of the printer.  I have seen other pictures on the internet where the little lever is down so I figure this is the issue. I can't tell what the thing is for without tearing it apart though, let alone how to fix it. Any input from Canon would be appreciated.

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Product Expert
Posts: 871
Registered: ‎11-19-2018

Re: NEED help with error code 6A81.

Hi redseamen81,

 

Based on your discription, the printer will need to be replaced since it was and repair service is no longer available.

 

You are eligible for the Canon Upgrade Program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. We will also include free ground shipping with your purchase.

 

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 seven days a week, 8 AM to midnight EST. Let them know you have been working with email technical support and that the Canon Upgrade Program was offered.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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