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New Contributor
Posts: 1
Registered: ‎04-24-2015

My printer started printing "shadow/double" letters, words, sentences, etc... making the text unread

My printer started printing "shadow/double" letters, words, sentences, etc... making the text unreadable.  Any ideas why it is doing this? Every type of document is doing this PDF's, Word, Excel.  It is as if it isn't aligned.

HELP

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Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: My printer started printing "shadow/double" letters, words, sentences, etc... making t

Hi, gpglinton!

To ensure the most accurate information is provided, we will need to know the printer model you are using and the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

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New Contributor
Posts: 1
Registered: ‎12-09-2019

Re: My printer started printing "shadow/double" letters, words, sentences, etc... making t

I have the same problem with a 2 year old MG7720.  I have tried everything suggested on this board.  I just upgraded my MAC to Catalina, but I had it before I did the upgrade.  I have auto cleaned the heads, etc. I can print in blue fine, just not Black. That seems to be the problem!

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New Contributor
Posts: 4
Registered: ‎11-17-2019

Re: My printer started printing "shadow/double" letters, words, sentences, etc... making t

I'm having the same trouble with my MG7720. Only pageblack isn't printing right. Things are misaligned and double printing in pageblack. I've done multiple auto and manual alignments and cleaned the decoder strip. No change. I'm tired of putting money into printers that become huge paperweights after a couple of years. I hope you find a solution!

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Product Expert
Posts: 2,743
Registered: ‎07-28-2014

Re: My printer started printing "shadow/double" letters, words, sentences, etc... making t

Hi sandradee28,

 

The first step would be to perform printhead cleanings:

 

https://ugp01.c-ij.com/ij/webmanual/Manual/All/MG7700%20series/EN/BG/bg-maintenance1400.html

 

Next, please clean the encoder:

 

https://support.usa.canon.com/kb/index?page=content&id=ART164632

 

If the issue persists, your PIXMA MG7720 would require service. You are eligible for Canon's Upgrade Program.  This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system.  This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

 

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET).  If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight.  Let them know you have been working with technical support and the Canon Upgrade Program was offered.

 

 

 

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