10-05-2018 02:24 PM - edited 10-05-2018 02:24 PM
I'm simply trying to scan a document to my USB drive, but I cannot get this to work for anything.
Tried to format the USB drive as NTFS. Plugged it in, got the alert stating "USB drive detected.", and the minute I hit the green Start button, it gives me the error "Cannot detect a USB flash drive."
Tried formatting as exFAT from within Windows. Got the same exact messages as I did in attempt #1.
What am I doing wrong here? If it detected the USB drive, why can't it detect a USB drive? I don't get it.
10-05-2018 02:38 PM
Welcome to Canon Forums, and thank you for your inquiry!
We appreciate your participation, however, to properly assist you can you please provide more information?
1. The model printer you have
2. Operating System using on the computer
3. Connection method between printer and computer (USB, wireless, direct connect)
We hope this helps!
10-05-2018 02:56 PM
10-05-2018 03:04 PM
In your original post, you state that you are unable to save to a USB drive.
Are you able to scan using your PIXMA MX922 and save the item to your computer?
If not, what is the exact wording of the error message that you get?
If you are, please then attempt to copy that saved file to your USB drive.
10-05-2018 03:47 PM
10-05-2018 03:59 PM
Please visit the following link for details on how to scan to a USB thumb drive:
This didn't answer your question or issue? Find more help at Contact Us.
07-13-2019 05:34 PM - edited 07-13-2019 05:34 PM
I'm having the exact same problem. MG5320 recognizes the USB drive. But then it doesn't recognize it a few seconds later when I go to scan.
08-14-2019 10:20 AM - edited 08-14-2019 10:21 AM
I thought HP printers were terrible, doesn't hold a candle to Canon. Same USB problem. Solution given not a solution. Beyond frustrating the issues I have had with the MX922.