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New Contributor
Posts: 1
Registered: ‎10-04-2015

My new MX 922 will not print in color

Can anyone help, my MX 922 will not print anything in color, it leaves a blank space. Thanks

Frequent Contributor
Posts: 30
Registered: ‎10-02-2015

Re: My new MX 922 will not print in color

[ Edited ]

Print a nozzle check from the maintenance menu (located in "Setup", which can be found by clicking down 7 times after selecting the "Menu" button on the printer). Describe the page that prints. That should tell us if the printer is still printing color (in which case it is a setting somewhere that is preventing color), or whether the printer has lost the ability to print color.

New Contributor
Posts: 3
Registered: ‎08-04-2015

Re: My new MX 922 will not print in color

The print out is in black only, shows error 2500 thankyou in advancd. Even when you try to make a copy, in color, its only black and white. The alignment request is blank.

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Frequent Contributor
Posts: 30
Registered: ‎10-02-2015

Re: My new MX 922 will not print in color

Error 2500 means that the alignment pattern was not printed correctly, but the page I requested is the noizzle check, not the print head alignement.

 

In either case, it looks like the issue is with the printer if there is no color on a color copy. If you are in warranty, I'd call tech support. Otherwise you're probably looking at replacing the unit.

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