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New Contributor
Posts: 2
Registered: ‎03-31-2016

My new HP computer doesn't recognize my Canon MX330 printer. It was working fine on the old one.

When I try to "Add a printer" it doesn't even show up as an option even though everything is plugged in and the printer power is on.

Product Expert
Posts: 2,972
Registered: ‎10-16-2012

Re: My new HP computer doesn't recognize my Canon MX330 printer. It was working fine on the old one.

Hello.

 

Check to make sure that the USB cable is being connected directly to the computer.  Avoid using any USB hubs or extension devices for the connection.

 

If the issue persists, find more help at Contact Us.

 

 

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New Contributor
Posts: 2
Registered: ‎03-31-2016

Re: My new HP computer doesn't recognize my Canon MX330 printer. It was working fine on the old one.

USB was plugged in correctly. Tried it on my personal laptop as well; didn't work on that one either. Gave up and bought a new Canon Pixma MG6821.

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