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New Contributor
Posts: 2
Registered: ‎01-07-2014

My mp560 won't scan without ink? Help!!!

Mp560
Moderator
Posts: 557
Registered: ‎11-20-2012

Re: My mp560 won't scan without ink? Help!!!

Hi Leeona!

To have a better understanding of your issue, please let everyone know what camera and operating system (Windows XP/Vista/7/8 or OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

 

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks!

New Contributor
Posts: 2
Registered: ‎01-07-2014

Re: My mp560 won't scan without ink? Help!!!

I have windows vista
Product Expert
Posts: 145
Registered: ‎01-09-2014

Re: My mp560 won't scan without ink? Help!!!

Hello Leeona,

 

If you want to scan during an ink tank / cartridge error condition, press and hold the <Stop> button on the printer for at least five seconds, and then release it. The above procedure will disable the ink level detection. If the issue still persist, the ink cartridge would need to be replaced.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎05-22-2017

Re: My mp560 won't scan without ink? Help!!!

Thank you, thank you, this worked for me!
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