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Posts: 1
Registered: ‎09-22-2016

My daughters Cannon GM6220 shows a "bottom tray open" but it's not. Any suggestions?

Although teh bottom tray is not open, that is a default text I keep getting and I'm not even able to do a hard restart

Peter

Product Expert
Posts: 2,945
Registered: ‎10-16-2012

Re: My daughters Cannon GM6220 shows a "bottom tray open" but it's not. Any suggestions?

Hello.

 

Check to see if there are any obstructions inside or around the tray that may be causing the error.

 

If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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