Canon Community Canon Community
 


Reply
New Contributor
Posts: 2
Registered: ‎11-22-2020

My TS3122 is stuck in Queue

I can't seem to print anything from my computer. It just gets stuck in queue for several minutes and an error message that the printer is not responding shows up. My system has Windows 10.

Esteemed Contributor
Posts: 2,869
Registered: ‎11-19-2017

Re: My TS3122 is stuck in Queue

Greetings,

What build of windows 10 are you running?

 

Hint...  click the start menu and type "winver" "no quotes) and press enter.

 

-Check to see if your Print Spooler is running?

 

Hint: click the start menu and type "services.msc" no quotes and press enter.

 

When the Services applet opens, scroll for the Print Spooler Service...  is it running?

 

Now other questions:

 

Did it ever work? (Yes/No)?

If yes, what's changed?

How is the printer connected? (USB or Wireless)?

Have you upgraded or changed something recently?

What troubleshooting steps have you performed?

 

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
New Contributor
Posts: 2
Registered: ‎11-22-2020

Re: My TS3122 is stuck in Queue

Version 1909 (OS Build 18363.1198)

Print Spooler does seem to be running.

It did work before.

Nothing seemed to change. I just turned it on and its now not working. The printer is physically connected to my system with a USB cable. I have not made any upgrades since it last worked. I have not tried any troubleshooting steps yet.

Product Expert
Posts: 3,302
Registered: ‎07-28-2014

Re: My TS3122 is stuck in Queue

Ecurless,

 

Please update your version of Windows 10 to the latest version, as older versions had issues with the print spooler.

 

To do this, please use the information on this page:

 

https://support.microsoft.com/en-us/windows/update-windows-10-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a#:....

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement