11-22-2020 07:25 AM
I can't seem to print anything from my computer. It just gets stuck in queue for several minutes and an error message that the printer is not responding shows up. My system has Windows 10.
11-22-2020 11:15 AM
What build of windows 10 are you running?
Hint... click the start menu and type "winver" "no quotes) and press enter.
-Check to see if your Print Spooler is running?
Hint: click the start menu and type "services.msc" no quotes and press enter.
When the Services applet opens, scroll for the Print Spooler Service... is it running?
Now other questions:
Did it ever work? (Yes/No)?
If yes, what's changed?
How is the printer connected? (USB or Wireless)?
Have you upgraded or changed something recently?
What troubleshooting steps have you performed?
11-23-2020 02:26 AM
Version 1909 (OS Build 18363.1198)
Print Spooler does seem to be running.
It did work before.
Nothing seemed to change. I just turned it on and its now not working. The printer is physically connected to my system with a USB cable. I have not made any upgrades since it last worked. I have not tried any troubleshooting steps yet.
12-17-2020 04:13 PM
Please update your version of Windows 10 to the latest version, as older versions had issues with the print spooler.
To do this, please use the information on this page: