My Pixma MP620B won't turn on

[travelgirl301]

My Pixma MP620B, which I would guess is a little over a year old, has suddenly stopped working.  I was able to print just two days ago, but now the unit will not turn on at all.  Yes it is plugged in and yes the cord is connected to the unit.  It simply won't start no matter how many times the power button is pushed or how long it is held down.  Is this a known issue and what might be a way to fix this problem?

[Ramona]

Hi travelgirl301,

Please follow these steps to try and get the printer to power on:

1. If the printer is plugged into a surge protector, please try plugging the printer directly into a wall outlet. Sometimes one port on a surge protector will work, while another will not, so we recommend plugging the printer directly into a wall outlet.

2. Please try to plug the printer into another power outlet in a different area of the room, or another room if possible to see if the unit will power on.

3. If you have another power cord you can use with the printer, please try to use that power cord.

If the printer still does not power on, it will require servicing.  Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.