10-03-2014 09:42 PM
same problem here. i think i will have to get another brand. i brought 2 of the cannons and the same thing is happening again. its is the printer.
10-14-2014 06:09 AM
Hi ts and andrea711,
We recommend performing at least one cleaning and two deep cleanings on the printer to try and get the ink to appear on the page. To do this, please follow the steps located at the link below:
If blank pages still come out of the printer after performing the cleanings, please call or email us at one of the methods on the Contact Us page for further assistance.
10-14-2014 11:39 AM
i have done deep cleanings, regular cleangs and all other things in maintainance that was require to fix problem. your company sent me a message telling me its nothing canon can do, that theprinter models i have comes from another country, i brought both of my canon printers from kmart store in the usa, the state of maryland. so i am still without a printer.
10-14-2014 12:19 PM
I am having the same problem which started about one week ago with Canon MG 5520, it will print some items but any MS Word document will cause a sheet of paper to come out with no black printing (if there was color on the document, that will print) This is happening from both the HP desktop linked via USB cable and from Toshiba laptop via wi-fi. Both using Windows 7 Premium Home Edition. Have done deep cleaning of print heads with no change.