12-14-2017 08:51 AM
I have an MX922, which Image Garden recognizes and I can print discs from Photoshop to this printer, so I prefer to use that. It's never been a problem. I recently added a Pro 100 to my PC, so I have both printers connected. I can print regular paper to my Pro 100 from Photoshop, but not discs. Therefore I installed Image Garden, but IG only recognizes my MX922 as stated. So, to summarize, I cannot print discs to my Pro 100. The disc tray is not seen on the printer properties.
I have Windows 10 Enterprise.
02-09-2018 07:13 AM
Please try printing with your PIXMA PRO-100 using Easy-PhotoPrint EX. If you do not have this program installed, it is available for download from Canon's web site:
On installed, please attempt to print on a disc using that program and your PIXMA PRO-100.
If you are still unable to print on discs, please contact our support group using the following link:
05-10-2018 09:59 AM - edited 05-10-2018 10:00 AM
I'm having a similiar problem, except I only have one printer and it is not recogninzing it (MG7720). Installing and using Easy-PhotoPrint EX didn't work (same issues). Nor did the advice given by a rep here.
05-11-2018 05:30 PM
In order to better assist you, allow me to ask a couple questions:
I look forward to your reply.