01-12-2018 01:51 PM
PSA: I'm running Win 7 Pro and a PIXIA MG7720 printer which I mainly use to print CD/DVD/BluRay labels. Yesterday, My Image Garden started refusing to open most of my disc labels. I installed the latest version, but again, the labels failed to load. A lengthy call to tech support (and an exhaustive search for solutions) later, I was left with the recommendation to uninstall MIG and do a fresh install with no guarantee that my hundred or so labels would survive. Backing up the labels before a reinstall is not an option as they are apparently stored in the ether somewhere between the pit of man's fears and the summit of his knowledge and not on any physical drive (according to numerous search attempts).
Before biting the bullet and risking the catastrophic loss of my labels, I remembered I had done a Windows Update before the problem started that involved updating Microsoft .NET Framework 4.7 to version 4.7.1. I did a system restore to before the Framework update and - lo and behold - all my labels now load beautifully from the Twilight Zone where they're evidently stored.
Moral of the story: AVOID THE FRAMEWORK 4.7.1 UPDATE - at least on Win 7 Pro systems. Also, Canon needs to make the nebulous location of created files available in File Manager for backup! I may try updating MIG to the latest version later after my heart rate returns to normal and my nausea subsides...
05-03-2018 10:17 AM
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