09-06-2017 11:10 AM
I have a wireless connection and cannot print word docs from the computer or from Chrome.
I followed the directions posted here but it makes no difference. I also made sure that drivers and firmware were updated.
12-07-2017 12:56 AM
You can try removing and reseating the ink tanks and print head in the printer by following the steps shown here, then performing a print head alignment by following the steps shown here. If the ink still does not print, please perform at least one more cleaning and two deep cleanings on the printer. Should the issue continue, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.