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My Canon Pixma MG7520 shows 1311 error. But I can't find any paper

naokirodion
Apprentice

With reading manual, I tried to find a paper around the transport unit cover and cassette 1 but can't find any paper. 
And the printer still shows 1311 error. 

How can I solve this issue? 

4 REPLIES 4

jrhoffman75
Legend
Legend

http://community.usa.canon.com/t5/Printer-Multifunction-Support/MG5420-displays-jam-message-no-jam-i...

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Thanks for the reply. I have checked the manual to know how to clean the roller as recommended in the post in your link. 

But my printer shows just the 1311 error message and there is no way to selec the menu to clean the roller. 

Give Canon a call at 1-800-OK-CANON.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Thanks. I called Canon. 

They suspect the sensor in my printer may be broken. 

Anyway, they offered to replace it with a refurbished one. 

 

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