My Canon MX410 Series Fax W S

[bmtroy]

My MX10 Series Fax W S printer will not scan to my computer. It would scan to my old computer. It will not scan to the new computer. I can initiate a scan from the computer and it will scan correctly to the computer. Why will a scan initated from the printer not scan?

These are my steps from the printer

Scan

Scan Mode Save to PC

Select PC: Local USB

OK

Auto Scan

PC Scan Stand By

Help

[John_B]

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!!