05-02-2015 08:20 PM
Pages come out blank. It's a recent problem. Have had the printer for years with no issue. Anyone experience a similar issue? Nozzle check prints fine. I've tried the basic cleaning, not the deep cleaning.
06-05-2015 06:08 AM
Hi chryssc,
You mentioned that you printed a nozzle check pattern from the printer and that it printed fine; did it happen to have a black grid resembling a net displaying above the colors that printed on the pattern? If not, we recommend performing two deep cleanings on the printer in addition to the cleaning you have already performed to try and get the ink to print. If you still experience difficulty, the printer may require servicing. Please call or email us using one of the methods on the Contact Us page for further assistance.
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