Mx922 printer

[MaryWykhuis]

When I print my bank statement off the web, I get a weird looking chart with small cells. I wish I could include a picture.

[Stephen]

Hi MaryWykhuis!

So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your printer (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks and have a great day!

[MaryWykhuis]

There was no error message and I'm using Windows 7.
Connect to the printer with wireless. I tried using portrait an landscape layout and both look the same. I took a picture of it but unable to post it.

[Ramona]

Hi MaryWykhuis,

You can try performing a print head alignment on the unit by following the steps located here to see if this will resolve the issue being experienced.  If the issue continues once the alignment has been performed, if you are using a web browser that allows for printing to PDF, you can try printing the statement to a PDF file and then printing that file to see if it will print correctly this way.  

If you still experience difficulty, we ask that you please contact a Canon technical support representative for further assistance by entering your product name and selecting a support method here. A representative will be happy to assist you free of charge.