04-09-2019 10:19 AM
Solved! Go to Solution.
04-15-2019 04:15 PM
Hi Prodigal1,
You can try cleaning the encoder film in your printer by following the steps HERE. If that does not resolve the issue, you may need to delete and the reinstall the printer driver.
So we can make sure you get the most up to date driver, please reply with the version of Windows or Macintosh is installed on your computer?
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
04-15-2019 04:15 PM
Hi Prodigal1,
You can try cleaning the encoder film in your printer by following the steps HERE. If that does not resolve the issue, you may need to delete and the reinstall the printer driver.
So we can make sure you get the most up to date driver, please reply with the version of Windows or Macintosh is installed on your computer?
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
04-15-2019 08:57 PM
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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