04-09-2019 10:19 AM
Solved! Go to Solution.
04-15-2019 04:15 PM
You can try cleaning the encoder film in your printer by following the steps HERE. If that does not resolve the issue, you may need to delete and the reinstall the printer driver.
So we can make sure you get the most up to date driver, please reply with the version of Windows or Macintosh is installed on your computer?
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