07-10-2013 09:01 PM
After three new ink cartridges, yellow, red & small black, installed in PIXMA MG 5220 multi function machine, machine displayed following message: More than one ink tank of the following color is installed -- Red.
After removing red & small black cartridges several times, tapping on side of desk and wiping ink sponge with paper towel, the message continues & machine not operable.
07-14-2013 08:10 PM
To try and resolve the issue, please remove all of the ink tanks and print head from the printer, then ensure that the ink tanks are re-installed in the printer in the following order:
|CLI-226BK (Black)||CLI-226M (Magenta)||CLI-226C (Cyan)||PGI-225BGBK (Black)||CLI-226Y (Yellow)|
Once this has been completed, please turn off the printer, unplug the power cord, and leave it out for at least 10 minutes, then plug it back in and turn it back on. If the error continues, the printer will require servicing. Please click on the Contact Us link below to obtain your servicing options.
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08-14-2017 04:22 PM
DOES NOT WORK. WILL NOT ALLOW PRINT HEAD CLEANING WITH "WRONG" TANKS INSTALLED EVEN THOUGH THESE TANKS HAVE BEEN WORKING JUST FINE AND ARE STILL 3/4 FULL!!!!!
08-14-2017 04:31 PM
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