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New Contributor
Posts: 2
Registered: ‎07-10-2013

More than one ink tank of the following color is installed -- Red.

After three new ink cartridges, yellow, red & small black, installed in PIXMA MG 5220 multi function machine, machine displayed following message:  More than one ink tank of the following color is installed -- Red. 

After removing red & small black cartridges several times, tapping on side of desk and wiping ink sponge with paper towel, the message continues & machine not  operable.

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Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: More than one ink tank of the following color is installed -- Red.

Hi sjpop,

 

To try and resolve the issue, please remove all of the ink tanks and print head from the printer, then ensure that the ink tanks are re-installed in the printer in the following order:

 

CLI-226BK (Black)CLI-226M (Magenta)CLI-226C (Cyan)PGI-225BGBK (Black)CLI-226Y (Yellow)

 

Once this has been completed, please turn off the printer, unplug the power cord, and leave it out for at least 10 minutes, then plug it back in and turn it back on.  If the error continues, the printer will require servicing.  Please click on the Contact Us link below to obtain your servicing options.

 

This didn't answer your question or issue? Find more help at Contact Us .

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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New Contributor
Posts: 1
Registered: ‎08-14-2017

Re: More than one ink tank of the following color is installed -- Red.

DOES NOT WORK.  WILL NOT ALLOW PRINT HEAD CLEANING WITH "WRONG" TANKS INSTALLED EVEN THOUGH THESE TANKS HAVE BEEN WORKING JUST FINE AND ARE STILL 3/4 FULL!!!!!

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Moderator
Posts: 592
Registered: ‎11-20-2012

Re: More than one ink tank of the following color is installed -- Red.

Hi Anthony_Leo! 

Thanks for posting in the Canon Forums!

 

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

If you are in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. If you are in a time crunch, there is an option to email our technical support team. Emails have an 8 hour turnaround time. 

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