03-13-2021 01:47 PM
I have a series MG 7100 Pixma printer. All of a sudden when I print my photos, the middle of the photo is blank. The middle third (approx) of the photo is one wide white stripe.
Solved! Go to Solution.
03-14-2021 12:54 PM - edited 03-14-2021 01:07 PM
Just photos or all documents?
Have your performed a nozzle test pattern?
Are you low on any inks?
More information about the behavior and troubleshooting steps you have performed would be helpful.
03-14-2021 01:39 PM
Thank you for your answer. Just my photos are printing incorrectly -- documents are fine. I did do a nozzle test pattern, changed all my ink cartridges and did a deep cleaning. Someone else on the forum said their machine did a Windows update right before their problem with photos started and I had the same thing happen. They did a "system restore" and the problem resolved. I need to know how to do a system restore, if you can help with that. I have Windows 10.
03-15-2021 11:12 AM
03-16-2021 08:58 AM
Yes you're right!, Windows Update KB5000802 was the culprit. Of course it wasn't so easy to remove cause windows had installed a "Quality Update" over the top of it since it was installed on the 11th and I had to remove that one first to run the uninstaller. Thanks microsoft, I guess I should be thankful that it only printed an empty section on some prints instead of BSODing my pc.
03-16-2021 12:04 PM - edited 03-16-2021 12:06 PM
You're welcome cousinbrucie1, I just now was persuaded to try reinstalling KB5000282 again and also installing the KB5001567, which Microsoft says will "FIX" the printer problem. NOPE! , I just wasted 10 minutes of testing it to find it doesn't fix anything, at least on my pc.