Printer/Multifunction Support

[dherna13]

I have done the automatic AND manual printhead alignments and I am still getting issues with the printing. Some lines print fine while others are all over the place (see image). Is there a way to physically align this? I have done both kinds of alignment multiple times at this point.  help!

[Patrick · Accepted solution]

Hi dherna13,

This can be caused when the encoder/timing strip inside your PIXMA MG3620 is smudged.  Cleaning this will resolve the issue.  To clean the encoder/timing strip, please follow the steps in this Knowledgebase Article:

https://support.usa.canon.com/kb/index?page=content&id=ART164472

[dherna13 · Accepted solution]

This worked! I've been trying to figure this out for so long. Such an easy fix. Thank you!