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New Contributor
Posts: 2
Registered: ‎02-19-2021
Accepted Solution

Manual Printhead alignment fail - MG3620

I have done the automatic AND manual printhead alignments and I am still getting issues with the printing. Some lines print fine while others are all over the place (see image). Is there a way to physically align this? I have done both kinds of alignment multiple times at this point.  help!20210219_090941.jpg

Product Expert
Posts: 3,503
Registered: ‎07-28-2014

Re: Manual Printhead alignment fail - MG3620

Hi dherna13,

 

This can be caused when the encoder/timing strip inside your PIXMA MG3620 is smudged.  Cleaning this will resolve the issue.  To clean the encoder/timing strip, please follow the steps in this Knowledgebase Article:

 

https://support.usa.canon.com/kb/index?page=content&id=ART164472

 

 

 

 

 

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New Contributor
Posts: 2
Registered: ‎02-19-2021

Re: Manual Printhead alignment fail - MG3620

This worked! I've been trying to figure this out for so long. Such an easy fix. Thank you!
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