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Occasional Contributor
Posts: 6
Registered: ‎07-29-2017
Accepted Solution

Mac OS Sierra Print Problems

I have a Mac running Sierra version 10.12.6 which was pushed out here in the UK in the last few days. I have a Canon MG7750. I print photographs from Adobe Lightroom and sometimes just from the Preview app on the Mac. When using Lightroom I like to have Lightroom do the Colour Management. Since there is no option with Canon to turn off the printer colour management I believe it is necessary to achieve this using the Colour Matching Menu in the Print dialogue box. However, I don't see that menu or the Colour Options menu. All I see are the options Media & Quality, Layout, Paper Handling and Cover Page.

 

I dowloaded the latest driver for this printer from the Canon website yesterday but when I try to open Canon_IJ Setup it doesn't respond.

 

I spoke to Canon UK about this today and they said they have had several people reporting this. They say it is an Apple issue and suggested uninstalling and re-isntalling the drivers. However all I can find is a file downloaded yestereday entitled com.apple.print.custompresets.forprinter.Canon_MG7700_series.plist. I don't know whether this is the driver and whether moving this to Trash and dowloading the file again will do the trick. The girl at Canon UK said she doesn't use a Mac so can't help.

 

I suggested that the issue might be that Canon hasn't caught up with the lastest Mac OS release which she said could be the case. All in all not very helpful.

 

Meanwhile I can no longer print photos without getting hideous clolour casts. Knew I should have bought an Epson!

 

Anyone else got this problem? Is there a solution or is it user error Smiley Frustrated

 

By the way I just hit the Spoiler Tag button by mistake. No idea what it is but I can't undo it!

Spoiler
 

 

Product Expert
Posts: 402
Registered: ‎02-28-2017

Re: Mac OS Sierra Print Problems

Hi PTimlett,

 

Based on what you described, It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Honored Contributor
Posts: 5,923
Registered: ‎11-13-2012

Re: Mac OS Sierra Print Problems

I don't have your printer, I have a Pro-100 and a MX-472, but:

 

1. I am running Sierra 10.12.26 on a MacBook Air

2. I have Canon IJ driver - 16.0.5.0 for Pro-100 and 16.10.0.0 for MX-472

 

I just ran a test print and it prints fine on both printers.

 

When you print from Lightroom and let LR manage color by choosing an ICC profile for your paper the driver automatically switches to ColorSync and grays-out the selection options. You can see that by going to the Color Matching dropdown.

 

So, I can say whether your issue is related to the update, but it doesn't seem to be a universal problem.

 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Occasional Contributor
Posts: 6
Registered: ‎07-29-2017

Re: Mac OS Sierra Print Problems

Thank you John. Trouble is I don't have the Colour Matching dropdown. That menu simply isn't there. The only profile I see when I'm in Lightroom are for the different colour spaces i.e. sRGB, Adobe RGB, ProPhoto etc.

My Mac is a few months old and my paper profiles didn't copy across from my old one so I don't have any loaded on the new Mac. I bought some Kodak Ultra Premium Photo Paper to do a quick print for someone but it doesn't seem to be possible to get an ICC profile for it. I might try ordering some Hahnemühle paper, download the ICC profile and see if the Colour Matching and Colour Option menus re-appear.
Occasional Contributor
Posts: 6
Registered: ‎07-29-2017

Re: Mac OS Sierra Print Problems

I live in the UK. I contacted Technical Support in the UK and they said they couldn't help. I just started to complete an email query using the link you provided but of course it requires a US address which I don't have.
Honored Contributor
Posts: 5,923
Registered: ‎11-13-2012

Re: Mac OS Sierra Print Problems

When you look in System Preferences->Printers and Scanners at the printer do you see the Bonjour printer or a MG series printer.

 

The Bonjour printer is a very limited driver.

 

Click the "+" symbol to add a printer and wait for the  series printer to appear.

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Occasional Contributor
Posts: 6
Registered: ‎07-29-2017

Re: Mac OS Sierra Print Problems

I see the MG series printer.

Honored Contributor
Posts: 5,923
Registered: ‎11-13-2012

Re: Mac OS Sierra Print Problems

Hello again.

 

It looks like you have "show display profiles" checked in Lightroom.

 

Fullscreen_7_30_17__9_03_AM.jpg

 

Uncheck that and you won't see the ones you mentioned. It also sounds like you aren't seeing any of the paper profiles?

 

I'm just guessing here, since I never had that happen, but maybe try first reinstalling printer using the supplied CD?

 

It also sounds like you aren't getting the printer driver when you select "Print" in Lightroom?

 

Fullscreen_7_30_17__9_00_AM.jpg

 

Fullscreen_7_30_17__9_00_AM#2.jpg

 

Fullscreen_7_30_17__9_01_AM.jpg

 

 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Honored Contributor
Posts: 5,923
Registered: ‎11-13-2012

Re: Mac OS Sierra Print Problems

Maybe try downloading and installing this:

 

Fullscreen_7_30_17__9_17_AM.jpg

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Honored Contributor
Posts: 5,923
Registered: ‎11-13-2012

Re: Mac OS Sierra Print Problems

Maybe there is something that will help in this thread.

 

http://community.usa.canon.com/t5/Professional-Photo-Printers/Color-Managament-in-ProGraf-Pro1000/td...

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
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