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Occasional Contributor
Posts: 6
Registered: ‎04-28-2015

MX9922 Black Cartridge Problems

I am using the 225XXL cartridges in my MX922 and I am having error problems.  When the cartridge is about half empty, I start getting a low ink level error.  It appears that the printer does not understand that these are larger cartridges. I can continue printing, but it is a problem getting the same message everytime I print something. How do I stop this error? 

 

Moderator
Posts: 1,789
Registered: ‎10-25-2012

Re: MX9922 Black Cartridge Problems

Hi there!

 

If you're using a Genuine Canon cartridge, and your printer is giving you a hard time about it, we suggest calling our friendly support team for guidance. They're available weekdays from 10am to 10pm (ET) at 1-800-OK-CANON (800-652-2666).

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