04-15-2015 12:57 AM
If you have already verified that paper is not stuck in the unit, please turn off the printer, unplug the power cord and leave it out for at least 5 minutes, then plug it back in and turn it back on. If the error does not appear, please attempt to perform a roller cleaning on the unit by following the steps located here.
If you receive an error after performing the roller cleaning, or if you are unable to perform the roller cleaning due to the error reappearing, the printer may require servicing. Please call or email us using one of the methods on the Contact Us page for further assistance.