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New Contributor
Posts: 2
Registered: ‎03-02-2015

MX922 won't print from USB

Hi,

I'm trying to print a 1.2MB PDF file from my MX922
printer via the front USB port from a microUSB card in a usb card reader. It reads my documents, photos, and my PDF files, then asks which I want to print. I chose documents, and keep getting :
Error Cannot print the specified PDF file. An error has occurred while scanning the file, or the format is not supported or the file is too large.

I don't think 1.2MB is very large. It reads everything else fine, but doesn't want to print PDF files.

Please help. I'm disabled and leaving the house to go print this is a hardship.

Kind Regards,
CelticZ
Moderator
Posts: 1,628
Registered: ‎07-08-2013

Re: MX922 won't print from USB

Hi, CelticZ!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

New Contributor
Posts: 2
Registered: ‎03-02-2015

Re: MX922 won't print from USB

Thanks, I will call. It seems like a very odd thing to have not print.
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