Canon Community Canon Community

New Contributor
Posts: 2
Registered: ‎06-07-2019

MX922 support code 1300 paper jam

My mx922 recently started showing a jam error message after the first page prints. I have taken the cassettes out, opened the ink cartridge door and removed the rear panel roller area and there is no jam. If I turn it off and restart, same issue, one and done. I chatted with support and even ran a roller clean cycle. Support closed the chat while I was running the cycle. Still same problem. Have had it less than a year, and now shows the phantom jam every time.
Product Expert
Posts: 886
Registered: ‎11-19-2018

Re: MX922 support code 1300 paper jam

Hi Garner347,


Since the printer is still in warranty, I recommend contacting chat again or speaking to one of the phone agents at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.


If they are unable to resolve the issue and you still have a copy of the paper or online receipt, they can process a warranty exchange for you.


Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement