06-07-2019 12:49 PM
06-12-2019 03:25 PM
Since the printer is still in warranty, I recommend contacting chat again or speaking to one of the phone agents at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.
If they are unable to resolve the issue and you still have a copy of the paper or online receipt, they can process a warranty exchange for you.
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