12-15-2018 12:22 AM
My MX922 prints documents only on the left side of the page. It has worked fine until this last month. The “Printer Preferences” page shows paper size as 8-1/2 x 11. The “Properties” page shows paper size as 4 x 6, the only option available. I can not get the 4 x 6 size to change, no matter what I do. There was a Windows 10 update recently, which might be related. Anyone have a solution?
Solved! Go to Solution.
12-15-2018 09:38 AM
A windows update would not cause your print driver to get "stuck" on 4x6. This is likey a setting, hardware issue, or change you made in an application or printing defaults.
-Check My Image Garden Control Panel if installed
-Do you have any Canon Printer related Apps from the microsoft store installed. If so check there too.
-Have you power cycled the printer?
12-17-2018 08:44 AM
To begin troubleshooting, I recommend taking the paper out of the lower tray and then putting it back in. Once the paper tray is in make sure the size and type of paper is correct on the print settings on the printer operation panel.
Once that is done,please try to print again. If the 4x6 is still the only option, I would remove the printer from your computer and then reinstall the printer driver.
To download the driver, please click HERE for the MX922 support page. You will want to install the MX920 series MP Drivers Ver.1.01.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
12-17-2018 01:19 PM
Thank you for your advice, Rick and Arthur.
I checked on the items you both suggested, without finding any problems. I finally did as Arthur recommended and reinstalled the driver. This fixed the problem. The Properties window now shows the correct paper size and the printer prints correctly.
08-04-2021 04:34 PM