10-04-2013 05:21 PM
So that the Community can help you better, we will need to know exactly which operating system is running on your computer, along with what application(s) you're using to do this scan. That, and any other details you'd like to give will help the Community better understand your issue!
Thanks and have a great day!
10-23-2013 02:46 PM
When scanning from your Mac using the operating panel on the MX922, there are a few settings that need to be configured before the scan will work.
I recommend viewing the following article from our Knowledge Base: How to Scan using the MX922 Operation Panel - Mac.
This article details all the necessary settings for scanning from the operation panel.
If you have any other questions, please feel free to Contact Us
01-22-2014 03:52 PM
Try the following steps listed HERE to scan from the operational panel with Windows 8 Operating System and let us know what happens.
03-04-2014 06:08 AM
I have been using this scanner and printer for quite some time. It is currently communicating wirelessly. When I first tried scanning, the Cannon device was not communicating with my computer, but this was corrected for printing printer after I restarted both the printer and the computer. Howevver, for scanning, it keeps telling me to "set the pc to start scanning." I have the Windows 7 operating system. I loaded the latest driver, but this has not corrected the issue.
03-27-2014 12:22 PM - edited 03-27-2014 12:42 PM
The kb artical helps if you mac has a CD-rom drive, this is not the case with most mac's now-a-days is there a downloaded version I can use?
I found the drivers/software download at http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/office_all_in_one_inkjet_prin... seeing now it that helps
06-07-2014 03:39 PM
That article just says how to scan. I'm doing that stuff. But when I press the Black button I get the error "Set the PC to start scanning" I'm using Windows 8.1. I just installed the printer driver.
06-17-2014 07:44 PM
I figured this out after a lot of trial and error. After pressing scan, there should be a menu That says save/forward on the left and Scan settings on the right on the screen. Click on Save/Forward. Then click ok on PC. Next it should give you the option for your your wireless pc connection. On mine it lists Local (USB) and then the three accounts which are currently logged in on my computer for instance Mom OURFAMILYCOMPUTER-PC, Dad OURFAMILYCOMPUTER-PC, and Kids OURFAMILYCOMPUTER-PC. If only Local (USB) appears try either turning the printer off and back on again, or possibly doing the same with your router or modem...anything that will get the printer looking for that wireless connection again. Why the folks at canon can't tell you where that screen is is beyond me.