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New Contributor
Posts: 1
Registered: ‎09-06-2014

MX922 says out of paper even though tray is full

 
Product Expert
Posts: 3,503
Registered: ‎07-28-2014

Re: MX922 says out of paper even though tray is full

Hi kenne26735,

 

To resolve this, please place paper in the upper cassette, making sure that the small size photo paper such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm), or Hagaki are loaded.  Please note that if you cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) and try to print on it, the paper jam will occur.

 

Once the paper is in place, align the paper guides with the both edges of the paper and the press the OK button to dismiss the error.  Next, please make sure that the printer driver is set to the lower tray:

 

 1.  Click on Start and then Control Panel.

 

 2.  Click on Printers.

 

 3.  Right click the PIXMA MX922 and left click on Printing Preferences.

 

 4.  Click on the Main tab.

 

 5.  Please set the Media Type to Plain Paper and the Paper Source to Cassette.

 

 6.  Click Apply and then OK.

 

Please attempt to print.

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

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