MX922 says no paper if loaded over 25%

[hedrondesign]

My new mx922 will give me a no paper error (lower) if I have the cassette loaded over about 25% of its capacity based on the paper fill mark. Loading it full or about half capacity gives me the no paper error. I'm using windows 10 and print over my network. There is absolutely no problem printing as long as I keep the amount of paper in the cassette low but this is an issue.

[Ramona]

Hi hedrondesign,

For the issue the printer is experiencing, we ask that you please contact a Canon technical support representative here for assistance.  A representative will be happy to assist you free of charge.