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New Contributor
Posts: 3
Registered: ‎08-17-2017

MX922 saying that the lower cassette needs paper

but I've put paper in it and it still says to put paper in it.

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Product Expert
Posts: 457
Registered: ‎01-20-2016

Re: MX922 saying that the lower cassette needs paper

Hi pattis,

 

In order to better assist you, allow me to ask a couple questions:

 

  • What size and type of paper is loaded in the lower cassette?
  • What size and type is being requested from the computer?
  • Are you able to make a photocopy from the lower cassette?

I look forward to your reply.

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New Contributor
Posts: 3
Registered: ‎08-17-2017

Re: MX922 saying that the lower cassette needs paper

I only used letter-sized paper in it, but I just changed back to an old HP printer that I hadn't thrown away.  I haven't used a printer for months.  The HP never had this type of problem, and I contacted you months ago.  I don't understand why this was a problem for the Canon.  So far, the HP is working fine.  I think I was hoping that I could scan with the Canon, but scanning was hard even with the Canon.  I have to go to the UPS store every time I have to scan.  I'm used to it now.

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