Printer/Multifunction Support

[pattis]

but I've put paper in it and it still says to put paper in it.

[BillS]

Hi pattis,

In order to better assist you, allow me to ask a couple questions:

• What size and type of paper is loaded in the lower cassette?
• What size and type is being requested from the computer?
• Are you able to make a photocopy from the lower cassette?

I look forward to your reply.

[pattis]

I only used letter-sized paper in it, but I just changed back to an old HP printer that I hadn't thrown away.  I haven't used a printer for months.  The HP never had this type of problem, and I contacted you months ago.  I don't understand why this was a problem for the Canon.  So far, the HP is working fine.  I think I was hoping that I could scan with the Canon, but scanning was hard even with the Canon.  I have to go to the UPS store every time I have to scan.  I'm used to it now.